Terms & Conditions
Terms and conditions must be read before using this site and services. The usage of this site indicates acceptance of the terms and conditions as stated below.
Catchholiday (“we”, “our”, “us”) is owned, managed and operated by Gading Aero Sdn. Bhd. (Company Registration No. 1026310-W, an online platform which covers both of mobile apps and web-based that provide service to Users (“you”) to choose and purchase of varieties of travel packages provided by Merchant (“Travel Agency”). By accessing and use of the site/services, you acknowledge that you have read and understood, and agree to the terms and conditions in relation to the site.
Please note that this term and condition will review periodically and some changes, modification in order to suit current requirement will occur at any time without prior notice. The term and conditions must be read periodically.
Merchant/ travel agency which want to use our service shall registered and have tourism licence number which issuing by Ministry of Tourism.
We have right to reject and/or terminate unregistered merchant’s account which want to use our site and services.
- Term & Condition (Merchant – Catchholiday)
80% upfront payment to release to merchant once booking has been received within 24hours; and20% will be released 3 days after date of travel to merchant
- Term & Condition (Client– Catchholiday)
100% payment upon package purchase by client/user
Cancel & Refund:
Customer required to give the package details to be refund via catchholiday’s inbox/chatbox:
Notes: process 30-45 days once management approved
Package’s terms and conditions:
Subject to terms and conditions preset by Merchant/travel agency. This as stated during booking and purchase process by user.
- Price and Promotions:
We may offer lower price and/or promotion from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies from Merchant/travel agency.
- Intellectual Property Rights:
All Intellectual Property Rights on this Site are owned by Catchholiday. All information and materials, including but not limited to: software, text, data, graphics, images, sounds, videos, logos, icons, html codes and other codes on this website are prohibited to be published, modified, copied, reproduced, duplicated or altered in any way outside the area of this Site without the express written permission of Catchholiday. If you violate these rights, Catchholiday reserves the right to bring a civil claim for the full amount of damages or losses suffered. These violations may also constitute criminal offences.
- Contact Us
If you have any questions or requests for improve this Term & Conditions, please contact us via inbox chat via Catchhholiday application or site.